Exchanges & Returns
First we would like to thank you for shopping at Tropical Africa. To make things easier for you we have developed an online retour portal. Click here to access your online retour portal and arrange your return.
We always aim to make sure you love our products, so if your item did not fit correctly, your expectations are not entirely what you expected or you did not feel comfortable you can exchange it for free.
Order a new item and send your item back using the online retour portal. Please mention in the comment section that you placed a new order so we will not charge you for the costs of the return.
At Tropical Africa we give you 30 days to return an item from the date you received it. The cost of a return is € 5 in the Netherlands and € 10 in the EU. We deduct the costs of your return afterwards on your refund. So, you do not have to pay at the parcel shop.
If we receive your item(s) in the right condition(s), we will initiate a refund to you within 5 working days. Send the items unused and unwashed in the same condition as you received it. Besides, your items must be returned in the original packaging with the original labels.
Before you exchange or return your item we kindly ask you to check if a friend or acquaintance wants to buy it. By doing this, you make another person happy, you spare money (no return costs) and together we contribute to our sustainability ambitions in which reducing the C02 emission is one of the goal.
If you have any questions or something is not clear on how to return your item(s), do not hesitate to contact us.