EXCHANGES & RETURNS
First we would like to thank you for shopping at Tropical Africa. To make things easier for you we have developed an online retour portal. Click here to access your online retour portal and arrange your exchange or return.
We always aim to make sure you love our products, so if your item did not fit correctly, your expectations are not entirely what you expected or you did not feel comfortable you can exchange it for free. Send your item back using the online retour portal using the exchange function. Please mention in the comment section for which item you want to change it.
At Tropical Africa we give you 30 days to return an item from the date you received it. The cost of a return is € 5 in the Netherlands and € 10 in the EU. We deduct the costs of your return afterwards on your refund. So, you do not have to pay at the parcel shop.
Before you exchange or return your item we kindly ask you to check if a friend or acquaintance wants to buy it. By doing this, you make another person happy, you spare money (no return costs) and together we contribute to our sustainability ambitions in which reducing the C02 emission is one of the goal.
If you have any questions or something is not clear on how to return your item(s), do not hesitate to contact us.